How can I track my shipment?
● You can track your shipment by contacting the customer service team through email and social media accounts.
● What payment methods are available?
Online Payment
Cash upon delivery
How long does it take to refund my account in case of order cancellation?
● The refund period depends on the order status. If the order is pending review, the refund is automatic. If the order is executed or shipped, the refund time varies according to your bank's policy.
Is there a warranty on the mattresses?
● There is a warranty, and it varies by product, extending up to 10 years.
Can I cancel my order?
● If you cancel the order before shipping during the allowed cancellation period, you are entitled to a full refund. If canceled after shipping, the customer bears the shipping costs.
Can I modify my order?
● You can modify the order without any fees if the order is pending review or has not been shipped.