Your Right to Cancel:
Upon placing an order with "SleepHigh Store (Egypt) online," you have the right to cancel your order at any time before the product is shipped. If you change your mind or decide not to proceed with the order for any reason, you can notify us by contacting our customer service representatives to cancel your order before shipping. In such cases, you are entitled to a full refund using the same payment method.
● If you wish to cancel your purchase due to inaccurate stock quantity data or unavailability of the ordered product, we will refund your full amount as soon as possible. In case of partial order cancellations, the refunded amount will be proportional to the quantity canceled.
Cancellation before Shipping:
If you cancel the order entirely before the shipping process and within the allowed cancellation period, you have the right to a full refund, including the purchase price, delivery fees, and assembly charges. If the cancellation occurs after the shipping process, shipping fees will be deducted from the total amount.
Cancellation of Standard Size Orders:
Cancellation of standard size orders is allowed within the specified cancellation period. However, non-standard size orders cannot be canceled or replaced. Refunds will be processed if canceled before shipping. Once shipped, refunds for canceled products will be made after deducting any additional fees, such as bank service fees and shipping charges.
Return Policy
If you wish to return your order, you can do so by notifying us through one of the following methods:
● Email: info@sleephigh-eg.com
Please provide your order number, and our customer service representative will verify the details of your order and proceed with the return process.
Return Conditions:
● Products must be returned in the original packaging.
● The product must be in its original condition.
● Attach the sealed original invoice.
● You have up to 30 days to return the product.
Exclusions from Return Policy:
The following items are excluded from the return and replacement policy:
● Non-standard sizes of mattresses and bedding.
● Mattresses that have been opened or removed from their packaging.
● Pillows and pillow covers.
● Products that have been modified, altered, or washed.
● Final sale products.
Warranty Policy
● The lifespan and warranty period vary for each product.
● The warranty applies to home use only.
● Provide a copy of the original invoice or any other proof of purchase (date, branch, or phone number).
Warranty Exclusions:
The warranty does not cover the following:
● Body impressions on the mattress.
● Commercial use of mattresses.
● Improper storage in unsuitable conditions.
● Color change, staining, or burning of fabric.
● Natural changes in mattress firmness over time.
● Moisture penetration, spills, or leakage on the mattress or bed.
● Natural settling of less than 15% of the original mattress height.
● Improper handling, bending, or folding of the mattress.
Return, Repair, and Replacement Conditions:
Return and Replacement Items:
Products sold by SleepHigh (Egypt) can be returned or replaced within 30 days of receipt under the following conditions:
● The product is in its original cover.
● The product is in its original condition as received by the customer.
● A copy of the original invoice or any other proof of purchase is provided.
● The product is of standard sizes, excluding special or custom sizes.
● Delivery fees are waived for products with manufacturing defects or damages upon receipt.
Repair Conditions:
● The warranty covers the repair of damaged parts for free and does not imply product replacement or a refund.
● The repair process may take a maximum of 10 working days, depending on the customer's location.
● The mattress will be collected from the customer based on the original invoice or other proof of purchase.
Monetary Value of Repairs:
● The monetary value will be determined after inspecting the mattress.
● Fabric and internal padding parts of the mattress can be changed.
● Adjustments in size reduction will be made depending on the type and quality of the mattress and its assumed lifespan.
